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Order & Shipping
How long will it take to receive my order?

We typically ship in 1-3 business days (Mon-Fri). And you will receive your order in 2-45 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly. 

Processing time:1-3 days (Mon-Fri)
Shipping time: 2-45 business days
Shipping cost: Free shipping worldwide (except for some areas）
Shipping method:CMA/USPS/DPD/UPS/CNE/DHL/Yanwen/4PX/De Post
Shipping from:Germany, China


Shipping From China to:

European: 4-16 business days
African: 8-35 business days
North America 10-25 Business Days
South America: 7-25 Business Days
Australian 4-16 business days

Shipping From Germany 

European: 2-8 business days

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Order & Shipping
Do you ship internationally?

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

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Order & Shipping
How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

You can also check your package by entering the tracking number through 17track.net


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Order & Shipping
My order never got to me, what do I do?

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the address you fill in is a mailbox address, please check your mailbox. If you don't find the package, ask your neighbors and family if they have received the package. If you still can't find the package, please report to the carrier in time to apply for an investigation.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

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Order & Shipping
what's different of wifi, zigbee, touch and mechaical series?

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Order & Shipping
how to calibrating a WiFi shutter switch?

please click this link:https://www.youtube.com/watch?v=zKAamvKPHNw

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Order & Shipping
What's the different of wifi lighr switch with / without neutral?

wifi Light switch with / without neutral line


with Neutral line switch wiring support "L+N"

without neutral line switch wiring support "L" "L+N" 2 method


"L" wiring need a capacitor



2way

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Order & Shipping
The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

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Order & Shipping
How to install my wall touch 2 way siwtch

Our products are rigorously tested before leaving the factory to ensure that each product is good and usable. However, some parts may be damaged due to severe impact during transportation.
Please check the appearance of the product as soon as you receive the package.

When you receive the product, please operate in strict accordance with the user manual.

Please make sure your wiring is correct when you install the product.

Note: The power must be turned off when you install the switch

Wiring method

1 gang 2 way wiring diagram

2 gang 2 way wiring diagram


3 gang 2 way wiring diagram


Pair them up when you're done installing and wiring them up

Pair Switch

1. Press and hold the button until it flashes quickly
2. Click the button of another switch

You can also watch the video tutorial for the specific operation method.

YouTube video tutorial link: https://www.youtube.com/watch?v=Z9YwD2tWgsQ

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Order & Shipping
I didn't find the product I wanted

You can click on the navigation bar to find the category of products you want.

You can also type the name of the product you want in the search box

If you can't find the product you want through the above two methods, please click on the "DIY Part" where you can go through the panel and the function key.


In these ways, you can find most of the products you want.
If you still can't find the product you want, please send us an email and contact our customer service staff.
You can also contact us via WhatsApp.

whatsapp: +86 13867439496
Email: shopify@bseed.com

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Order & Shipping
Can you tell me more information about your products?

We work hard to include as much information about our products in our product descriptions on the product page, You can view product appearance, size and other related information through product pictures


If some information is not displayed in the main product image, you can also click on the product description. In this part we will describe the product data, function display, wiring method, product tutorial

If there’s something more specific you’d like to know please contact us. 

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Order & Shipping
What is your return policy?

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at shopify@bseed.com to initiate a return or exchange within 7 days of delivery.  

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Order & Shipping
Can I exchange an item?

If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 15 days from the date of purchase. 

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.  

Shipping costs for returning products are your responsibility.

If the product is unusable or damaged due to product quality problems, please provide video proof, we will refund or exchange for you free of charge

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