Politique d'expédition

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. The time frame of an order delivery is divided into two parts:

Processing time:1-3 days(Holidays may be delayed)

Delivery time:2-25 business days

Shipping cost: Free shipping major European (Luxembourg, Netherlands, France, Germany, Poland, Portugal, Spain, United Kingdom, Russia, Austria, Bulgaria, Czechia, Denmark, Italy, South Korea, Andorra, Thailand，ect.）

Shipping method: UPS/DPD/UPS/DHL/CNE/E-Mail post/FedEx/YANWEN （We will choose the fastest logistics channel according to the delivery address to ensure that you receive your goods at the fastest speed）

Shipping From:We will prioritize shipping from German warehouse. If there is no inventory in German warehouse, we will ship from China.

Warehouse: Wenzhou, China; Bremen, Germany; (warehouses in the UK only accept returns)

Taxes and fees: Parcels sent to most European countries are exempt from tariffs and value-added tax (such as France, Germany, Italy, Spain, Ireland, Greece, Bulgaria, Belgium, Poland, Lithuania, Netherlands, Switzerland, Sweden, etc.)
BSEED will do our best to exempt customs duties and value-added tax for our customers, but due to logistics, national customs clearance regulations, and other reasons, some countries require customers to complete customs clearance, and the clearance costs will be borne by the customers）

order tracking

Once the order is confirmed, we will ship to the customer's designated address within 3 days(Holidays may delay 1-2 working days). You can check the package delivery status, carrier information, logistics tracking code and update real-time logistics and transportation dynamics on the account order details page. In order to prevent the package from being received after delivery, please ensure that your mailbox and phone are available, and care about the shipping status of your order within a week, so as to ensure that you will not miss any package information and have a pleasant shopping experience.

Due to some orders(over 20 PCS products) needing to fly to Belgium for customs clearance or transit countries, you may not be able to check the logistics information within a week of shipment. If you are in a hurry to confirm the logistics status of the package, you can directly contact email shopify@bseed.com check

If you do not receive the tracking code and confirmation tracking information in the email, please contact us through our designated email shopify@bseed.com. We will reply and help you within 24 hours at any time. Please always pay attention to your package transportation. If you don't understand anything, you can get in touch with us at any time, and we will feedback the latest logistics trends to you at any time.

Incorrect order information

After the order is generated, you can modify the order delivery address or change other information of the order at any time before the package is sent out. We will try to confirm and negotiate with the logistics company to change the order information. Please understand that if the package has been sent from the warehouse of the logistics company and is already in transit, it may not be able to be modified successfully, or it will increase time and cost. I hope you have any need to modify, please contact us as soon as possible.

For shipping policy, if you have any questions, please contact us shopify@bseed.com

Once all goods （very few） have tariffs or need to be cleared, the customer will bear the customs fees and assist the customs clearance. We can provide technical support and the customer needs to pay import taxes.

If your waybill number shows that it has been delivered on the transportation company’s website, but you don’t, please do the following:
Check if there are other family members signing for receipt in your home, and ask if it was signed by your family members.
If the package is not found, please call the transportation company as soon as possible to report the loss of the package, provide the order certificate and the tracking code of the logistics carrier, and confirm that the package is missing, so that the package can be investigated as soon as possible.
Please contact us as soon as possible (shopify@bseed.com)
If you don’t get a response when you call the transportation company, you can directly apply for compensation, and you can call directly to make a claim.

Bseed does not assume any responsibility for stolen items, customers not being at home, or customers not signing for the goods for a long time. Please pay attention to the delivery time and sign for the goods in time.If the package is lost, please contact us as soon as possible. We will carry out an investigation. It will take at least 30 days to conduct the investigation and verify with the transportation company to provide proof of information to the transportation company for investigation. So after providing the tracking number, please pay attention to the latest developments in logistics in your spare time to ensure that you can receive your parcel smoothly.

Shipping disclaimer

In the long-term transportation, it is inevitable that uncontrollable circumstances will cause the transportation to be unable to be delivered in time. Severe weather conditions, catastrophic events, and the impact of the current new crown virus may cause unexpected delays in packages. I hope that you can understand the helplessness caused by these uncontrollable factors. We will also get in touch with you at any time and let us know the details. Condition. Some carriers may not communicate with you on the phone, and will directly deliver to your door or in your mailbox. If the delivery is not signed, it may be placed at the local post office, and you need to call to confirm or go directly to collect it. All services and advice will hope that you can get a pleasant customer experience and product experience. Hope to get your support.

📩 shopify@bseed.com

2AM-11AM daily (CET+2 )